Frequently Asked Questions and Answers

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F.A.Q's and Answers

(1) Is tankless right for me and my family?
(2) Tell me about tankless technology.
(3) Is this real or just a bunch of hype?
(4) Are tankless heaters safe?
(5) What is involved in switching to one of these heaters?
(6) Is the hot water really instant and is it a constant supply? Is it true that I will never run out of hot water?
(7) Common myth and misconceptions.

Which size tankless water heater is right for me? First, you must determine the needs of the home or business. This must be compared to the capacity of the water heater being purchased..
What is the difference between a natural gas and LP model? The answer can be as easy as whether you use "city gas" or have a large tank in your yard...
My water heater is shot and I'm thinking about going tankless. Is it a good idea? We see no reason to cling to ancient technology that is extremely inefficient....
What is the difference between a tankless and tank type water heater? The tankless water heater will give you endless hot water for as long as you open a faucet...
If a tankless water heater doesn't have a tank, how does it make hot water? The tankless water heater doesn't hold hot water; it heats water as it flows through the heater...
Will an instantaneous tankless water heater save me money on my utility bills? If so, how much money will it save? Yes, in most applications you will see a savings...
Specifically, what is the reason that a tankless water heater saves money on utility costs and what is the payback period? Most tank type water heaters lose about 3% to 4% of their heat every hour, 24 hours per day, every day. The tankless water heater heats water only when the faucet is turned on...
What is the typical life expectancy of a Tankless Water Heater? It depends on your usage, the quality of the installation, and the quality of your water. With optimal water quality and a quality installation a tankless water heater should have no problem lasting 20 years or more...
How much does a Tankless water Heater cost? Tankless water heaters vary greatly in price...
Is this a new technology? No. The technology is absolutely up-to-date and has been improving dramatically in the past few years...
How hot is the water from the tankless water heater? Most of the tankless water heaters we distribute have computer-controlled systems, which can be pre-set to deliver your desired water temperature....
Can I use more than two water fixtures at the same time? Yes. Many tankless water heaters will handle more than two fixtures at the same time...
Have tankless water heaters been approved by Government or National Standards? Yes. Most tankless water heaters are approved by the American Gas Association (AGA)...
Does the tankless water heater have a continuous pilot light? No. The tankless water heater has an electronic ignition system...
Why do I need electric power for my gas tankless? Our heater's electric power requirement is 120V AC, which is the standard power outlet in U.S. homes...
What type of venting or exhaust is required? This depends on the type/model of tankless water heater desired...
What size are the water and gas connections? Tankless water heater cold-water inlet and hot water outlet is connected with the standard ¾" water connections. Gas connection is ½ " - ¾", depending on the size of the heater...
Where can a tankless water heater be installed? Tankless water heaters can be installed indoors; some models can be installed outdoors...
How much space will a tankless water heater require? This varies by size and model, but certainly they use less space that a tank model...
Are there any accessories or additional items to consider when installing a tankless water heater? Yes; typically, the exhaust pipes are the most common additional items required...
Which model of tankless water heater should I purchase? The best way to size an on-demand water heater for any application is to estimate the peak flow capacity...
How do I properly ventilate my Heater? A major element to a quality installation of a tankless water heater is the ventilation of the heater...
How do I install my Heater? In order for your warranty to be valid, the heater must be installed by a licensed contractor/plumber...
Will I get instant hot water with a tankless water heater? No. This is a common misconception of tankless water heaters...
Do I need to upgrade my gas line? Sometimes, on-demand tankless water heaters may need a larger gas line since its required BTUs are often higher than tank water heaters...
If a tankless heater requires higher BTUs and a larger gas line, doesn't this mean it uses more gas? No. The amount of energy or BTUs required to heat water is actually the same...
Can I use my existing venting for my tankless water heater? If not, why not? Generally speaking the answer is NO...
Do I need to install a water softener for my tankless unit and how resistant is one of your tankless water heaters to hard water? No. It is not required to install a water softener, but if you do live in an area that has very hard water it will eventually harm the performance of your tankless water heater...
I live in a large home; do I need more than one tankless heater? Our larger model on-demand tankless water heaters are designed for an entire home...
Can I install my heater in a manufactured/mobile home? Yes, we have models that can be used for this application, and in warmer climates and outdoor model can be installed to service a manufactured/mobile home....
At what temperature should the water heater be set? The set temperature of the water heater depends on how it will be used...
How do I change the temperature on the water heater? Most of our tankless water heaters come standard with a remote digital temperature controller, which allows you to adjust the water temperature...
What type of tankless water heaters are most common? Most units are Natural Gas or Propane (LP) models...
Do I need special water faucets when I use a Tankless water heater? No. However a Tankless water heaters works best when also using water saving faucets that have built in aerator (screens) that run at flow rates of 1 to 2 gallons per minute...
How do your water heaters compare to others? Our tankless heaters are built by one of the leading companies in this field...
Can two people use two showers at the same time? Yes, most of our water heaters will operate two showers at the same time...
How many gallons per minute of hot water will the Tankless water heater produce? This is difficult to answer due to variables in pressure, flow rates, diameter of your water pipes, and the incoming water temperature...
What is the average temperature for bathing, showering and washing hands? Baths, hand washing & showers are comfortable between 95 & 105 degrees...
What is the recovery time before someone can take the next shower? Immediately! The hot water that comes out of a tankless water heater is instant...
What is the average cold water faucet temperature in homes? 60 degrees is the average...
If the average incoming cold water temperature is 60 degrees what will the temperature of the hot water be using a tankless water heater? 1 gallon a minute based on a cold water temperature of 60 degrees all of our tankless water heaters would be at 120 degrees or higher...
Will a tankless water heater work with my dishwasher? Yes, If your dishwasher is six years old or newer it has built in water heating elements similar to a tankless water heater so no extra heating in necessary...
My home has plastic plumbing pipes (PVC or PEX), can I use a tankless water heater? Yes, you can. All of our tankless water heaters will work with both types of plastic piping...
Can I install the water heater myself? Yes you can, however, we always recommend that you hire a licensed professional...
Where Can I buy your tankless Water heaters? In order to keep the price low our water heaters are not sold in any retail stores...
Do you provide installers? No, Just like a tank water heater that you buy at a local home improvement store you would have to hire a professional...
Do You Have Any Brochures? No, we don't like to cut down trees...
How much is shipping? Rush orders are most important and will be shipped before ground shipping orders...
Do I need to turn the water on full blast to get hot water? No, you don't. The minimum required flow rate to activate the burner is a very low flow...
We often run more than one shower at a time.will a tankless unit be able to keep up? Absolutely. The tankless water heaters if properly sized can easily do this...
I've heard that tankless units are unreliable. Will it break down often? No way. Reliability, safety and comfort are now the best words to describe the performance of today's tankless water heaters...
Can any plumber perform the installation? What is involved? Locating a company to perform your install should be easy as many plumbers are embracing tankless technology...
I live at 6500 ft above sea level; will a tankless system work at high altitude? Yes. The these units have been used in higher elevations for many. You can go tankless in the valleys and tankless in the mountains...
What's the difference between a conventional flue and a direct vent? A conventional flue is what most people are familiar with...
Is it possible to drain a tankless water heater to prevent freeze damage when not in use? Yes. Simply drain both lines 'to' and 'from' the unit...

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F.A.Q's and Answers

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